Shipping Policy: We ship via FedEx next day delivery. Fish are usually shipped within 1-2 business days. In this period, we closely monitor them to ensure they are happy and healthy. We also do not feed them during this time in order to 'clean out' their digestive systems to lessen the chances of the fish dying or becoming ill during transit due to poor water quality. In the rare event that you receive a dead fish, we require that you send us a photo the same day the fish are delivered. We will then either offer you a partial refund or another shipment. We handle these instances on a case by case basis, since they are so rare.

Address: 14430 Manchester Rd, St. Louis, MO 63011

Phone: (636) 527-2001

Email : info@chalily.com